Asked Questions
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1 Where are you located ?
Mintra Hotel is conveniently located on Rue Nokeokoummane, Mixay Village, Chanthabouly District, Vientiane, Laos (01000).
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2 How do I contact the hotel directly?
We are always happy to assist with reservations, inquiries, or special requests.
Phone: +856 21 253 631
Email (Reservation): rsvn@mintrahotelvientiane.com
Email (Front Office): fom@mintrahotelvientiane.com -
3 What time is Check-in / Check-out?
Check-in Time is from 2:00 PM
Check-out Time is until 12:00 PM (noon). -
4 Can I check-in early ?
Early check-in and late check-out are subject to availability. Additional charges may apply. Please contact Reception in advance to confirm.
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5 Do you charge for additional guests?
Yes. An additional guest charge of USD 25 applies, including a complimentary extra bed.
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6 Can I store my bag at the hotel?
Yes, we provide complimentary luggage storage at the Front Desk.
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7 Do you allow smoking on property? In the room?
Smoking is not permitted inside the rooms. A penalty of USD 250 applies for in-room smoking. Designated smoking areas are available outside.
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8 Where is breakfast served and at what time?
Breakfast is served daily at our restaurant from 06:30 AM – 10:30 AM.
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9 Do you offer vegetarian, vegan, or gluten-free food?
Yes, vegetarian, vegan, and gluten-free options are available. Please inform us of dietary needs in advance.
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10 Are guests allowed to bring durian into the hotel?
No, durian is not allowed inside the hotel premises due to its strong odor. A USD 250 cleaning charge applies if durian is brought into the hotel or guest rooms.
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11 Do you have connecting rooms?
Yes, we offer 4 connecting rooms. Each set consists of 1 Double Bed Room and 1 Twin Bed Room with a connecting door. Please request in advance to ensure availability.
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12 Can your rooms fit an extra bed and/ or baby cot?
Yes, selected room types can accommodate an extra bed or baby cot.
Baby cot: Free of charge
Children 6–12 years: 50% of extra bed charge
Children over 12 years: Full extra bed charge applies -
13 How do I get to the hotel?
We are located in the city center, a short drive from Wattay International Airport. Airport transfers can be arranged upon request.
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14 What forms of payment are accepted to pay for my room?
We accept Visa, MasterCard, and cash payments in USD or LAK. Please note, a 3% bank service fee applies for credit card transactions.
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15 Mintra Outlet Service Time
Office Hours: 08:30 AM – 05:30 PM
Front Desk: Open 24 Hours
Montra Spa: 10:00 AM – 08:00 PM
Upper Wing Bar: 03:00 PM – 11:00 PM
Sane Dining (Breakfast): 06:30 AM – 10:30 AM -
16 What's the Dirty or Damage Charge Policy ?
Guests are responsible for any damage or excessive dirtiness during their stay. A detailed Dirty or Damage Charge Policy list is available in each guest room.
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MINTRA HOTEL
Mintra Hotel is a modern 4-star stay in the heart of Vientiane, offering spacious rooms, a rooftop pool, spa, and 24-hour fitness center. Combining comfort, style, and warm Lao hospitality, it’s ideal for both business and leisure travelers.
